Welcome To Our School Site!
We hope you enjoy using our school website and find your way around our easy to use interface. You will find all of our past activities, achievements and accolades published on this site. It is a showcase of our wonderful school and how we have grown from strength to strength over the years. Thank you for visiting and enjoy your stay!
Our Charter To You
WHO WE AREWe are Isnembe Secondary school situated on Noodsburg Road, Upper Tongaat. We are a no fee, combined school catering for learners from Grade R – 9
WHEN AND HOW TO CONTACT USWe are open Monday to Friday (7:30 am – 14:30pm) You can contact us by: a) Visiting us or writing to The Principal Isnembe Secondary School P.O. Box 84 Tongaat 4400 b) Phoning us on: 032 – 942 8948 c) Sending us a fax on: 032 – 942 8948 d) Accessing our website at: www.isnembesecondary.co.za
WHEN YOU SEND IN AN APPLICATION- We will provide a fair and objective assessment of the quality of your service - You will receive helpful and constructive feedback
WHEN YOU WRITE TO US- Letters will be acknowledged within 2 working days of receiving it - A full reply will be sent within 7 working days - Should we unable to give you a full reply within 7 working days, we will write to you, explain why and tell you when you can expect a full reply - We will inform you periodically of the progress of your query
WHEN YOU ASK FOR INFORMATION- Straight forward requests will be dealt with within 1 working day - More complex information will be sent within 7 working days
WHEN YOU PHONE US- Calls will be answered within 5 rings - We will identify ourselves and position - If we cannot deal with your query immediately, we will give you the name of the person the enquiry will be passed on to, and say when we expect them to reply - We will reply to all phone messages within 1 working day - You can call us between 7h30 and 14h30 Monday to Friday. Outside these hours, you will be able to contact the school principal on 032 942-8650 / 082 457 8598 (only in case of an emergency) - Telephone calls will be answered promptly and politely.
IF YOU HAVE A COMPLAINT- Tell us. We will apologise and try to rectify the situation immediately - If you are not satisfied with this, we will investigate what went wrong and reply within 10 working days (by phone or fax if you prefer) - If you are not happy with our response, you can contact our School Governing Body on (032 942-8650) after hours - We will apologise and take corrective measures if it is our fault
WHEN YOU VISIT- We will be courteous and helpful - We will attend to you within 10 minutes of your arrival / appointment - All staff will be identified by name badges at all times - We will welcome you to a clean, friendly environment
IF YOU HAVE ANY SUGGESTIONS- Drop your suggestion into the suggestion box
VALUE FOR MONEY- Use resources to the best advantage of all - Strengthen management and control to prevent fraud, corruption and mal-administration
WHEN YOU SEND US AN E-MAIL- We will send an immediate acknowledgement - A reply within 2 days of acknowledgment - If we cannot answer your query ourselves, we will give you the name and contact details of someone who can assist you
HOW WE MONITOR OUT PERFORMANCEWe want to meet the standards set out in our charter in order to provide continuous quality service. Assessing how well we perform against these standards is an important element for your satisfaction We do this by: - Assessing the queries, complaints and feedback we get from you - Consult our customers through period surveys We will monitor our services and standards and endeavour to develop new ways of improving them. If you are not satisfied with our service or if you think that we have failed to maintain our services and you want to lodge a complaint, please send an email to email@example.com or write to: The Principal, Isnembe Secondary School, P.O. Box 84, Tongaat, 4400. We apply the same standards of service we use for correspondence and investigate your complaint immediately
LEARNING FROM YOUPlease tell us what you think about our standards. We welcome any suggestions for service improvement. Kindly fill out the feedback form and drop into our suggestion box or sent it via post to our office Please tell us what you think about our standards. We welcome any suggestions for service improvement. Kindly fill out the feedback form and drop into our suggestion box or sent it via post to our office.
Isnembe Secondary School
ABOUTIsnembe Secondary School is a rural mainstream school which serves primarily a disadvantaged community. This rural setting has rich historical significance as it served for many years as a safe haven for freedom fighter, Mr. Nelson Mandela during the apartheid struggle. Our learners, mostly children of sugar farm labourers on small holdings, struggle to pay any school fees. According to a recent survey conducted by the Department of Education the school was declared a no-fee school. According to the Poverty Index, on a scale of 1 – 5 (1 being the poorest and 5 being the richest), Isnembe Secondary was ranked Quintile 3. This is a clear indication of the demographics in the area. The school caters for learners from Grade R to Grade 9. The school has been registering record breaking enrolment over the last few years .Isnembe Secondary also runs a nutrition programme to cater for the needs of our learners, many of whom cannot afford to bring lunch to school. Our school has stood proudly against all odds for decades, and was founded in 1928 by indentured labourers who worked on the sugar plantations. We have on location, the Bright Site Project - the first rural project of its kind in the country. Third and fourth year social work students of UNISA are placed at the school . These students offer valuable support to the school and the community. Some of our outstanding achievements include two provincial awards with Isnembe Secondary winning silver at the KZN service excellence awards for 2010-2011. 2013 saw the school being awarded best mainstream school in our district(which comprises 422 schools), by the MEC for Education for Inclusive Education. We are very proud of these monumental achievements. Isnembe Secondary school may not have the best facilities, or the best classrooms- but we have spirit, commitment and dedication. We strive to instill in our learners much more than information from books. We teach them good old-fashion values like respect, honesty, manners, loyalty and the importance of being helpful. Our learners leave with fond memories, having felt cherished and appreciated; and with a sense of individuality. The Staff of Isnembe Secondary practice sound Bathe Pele principles (people first)at all times. With the little that we have, we strive to deliver and live up to our school motto: ‘Labor omnia vincit”(Labour conquers all). The blood, sweat and tears of the pioneers from the past should serve as inspiration to us all. We believe that it is this that has helped us to reach the record breaking enrolment as well as a milestone existence of close on to a century. We are a dynamic, picturesque school with a big heart and lots of soul.
VISIONTo be the best school in all respects, and to ensure service excellence to all learners, regardless of colour, kind or creed. We want Isnembe Secondary School to be a place of growth and learning for all that is: A warm and enthusiastic learning environment Children want to be here and want to learn Providing a thorough grounding in the basics – English and Mathematics. Providing a wide range of new learning experiences. Encourage children to set personal goals and strive for their personal best We respect ourselves, each other and our environment Emotional warmth and security, Integrity and honesty, Humor and positivity A safe physical environment
MissionTo provide quality, relevant education to all learners so that they can take their rightful places in society, and in so doing, overcome the challenges they face.